WILLOW

Utility Services & Billing - City of Ukiah, CA

The City offers two ways to make your payment at the Civic Center:

Walk in Payments

You can bring your payment to the Utility Customer Service Desk at the City of Ukiah Civic Center, located at 300 Seminary Ave, Ukiah. Please bring your bill or payment coupon. The customer service representative will post your payment and provide you a receipt.

Drop Box Payments

Payments dropped in one of the two drop boxes should be placed in an envelope along with the payment stub. If you do not provide a payment stub please note the account number and or service address on your check or on your envelope so your payment can be properly posted. All payments will be picked up daily after 8 am and posted to accounts on the same day. The City offers two drop box locations:

· 413 W Clay Street (Night Drop Box in Building Wall)

· 300 Seminary Avenue (Green Box in Median)

To make a City bill payment or register with the new online system you will need your new Milsoft account number. Please call Customer Service at 707-463-6228 if you need assistance. 

Register Your Account

1. Go to: https://ebiz.cityofukiah.com
2. Click on “Register” (usually top right)
3. When prompted:

o Account Number: Enter 12345 (only the numbers before the dash)

o Meter Number: Enter 1234567

o Name on Account: Joe A. Smith

1. Follow the prompts to complete registration, create a username and password, and set up your account.
2. Once registered, you can log in anytime to view and pay your bill.

Make a Single Payment as a Guest

1. Go to: https://ebiz.cityofukiah.com
2. Click     “Guest Payment”
3. Select     “Utility” from the dropdown.
4. Enter each account number individually and completely:

o Account Number: Enter 123456002

o Enter Last Name: Smith

1. Select the top row(s) for the accounts shown and click “Add to Cart”
2. On the next screen, click “Proceed to Payment”
3. Select your payment method in the drop down and select how much you’d like to pay (either full balance, partial, or pay ahead).
4. Click “Continue to Payment Information”
5. Enter your credit card or check info
6. Click “Continue to Review Payment”, confirm all is correct, and then complete the transaction.

** All account numbers and names are fictitious and are for examples only**